Conduent, the business-services company behind a data breach that touched about 62 million people, has agreed to fund an $80 million settlement. The agreement is dated October 16, according to the company’s filing with the Securities and Exchange Commission. A federal judge has not approved it yet, and no claim form is open.
The $80 million is Conduent’s total obligation, not a payment to each person. The filing says the fund is “non-reversionary,” meaning none of it goes back to the company. It must cover payments to class members, credit and medical data monitoring, the plaintiffs’ lawyers and the cost of running the settlement.
The case is a private class action, not a government enforcement action. It is called In re: Conduent Business Services Data Breach Litigation and sits in the U.S. District Court for the District of New Jersey. Anyone who got a breach letter from Conduent, or from a health plan or government program that used Conduent, is likely in the group of about 62 million people the settlement covers.
That raises a plain question for people who got a letter: is there anything to file today, and what should be saved now so a claim is ready when the window opens? Right now there is nothing to file. What can be done is to keep the letter, watch statements and wait for the official notice.
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Is a claim form open?
No. The settlement agreement ties every deadline to a “Notice Commencement Date,” the day the formal notice program starts. That date has not been set. It only comes after the court grants preliminary approval, and the agreement’s date fields are still blank.
Once the date is set, the settlement agreement gives the claim deadline as 75 days later. The deadline to opt out or object is 90 days after. So the judge, not Conduent, starts the clock. The administrator named in the agreement, Epiq Class Action & Claims Solutions, would then run the claim process, subject to court approval.
Any site that already offers a claim form for this settlement is getting ahead of the court. Anyone asked for a Social Security number or a fee to “reserve” a spot should treat it as a scam.
What the settlement would pay
The agreement splits the class in two. About 40 million people, called Subclass A, had data kept in complex files that were not easy for outsiders to reach. About 22 million, Subclass B, had data kept where it was readily accessible. Benefits differ.
- Monitoring for everyone: one year of credit monitoring for Subclass A and medical data monitoring for Subclass B, through a vendor named CyEx, with $1 million in identity theft insurance. The agreement says this requires no claim. HIPAA Journal puts its value at $179.40 a year.
- Documented losses: up to $3,500 for unreimbursed fraud or identity theft losses tied to the breach. This is by claim, and the loss must be documented.
- Cash share for Subclass B: an equal share of what is left in the fund after other costs. The amount is not known. California residents in Subclass B would get a 20% bump.
Lawyers for the class can ask for up to 34% of the fund, plus costs. Each class representative may receive up to $1,500. The judge must approve both. Any money left after payments goes to a charity chosen by the court.
What was taken in the breach
Unauthorized access to Conduent’s network began around October 21, 2024, and was found on January 13, 2025, the agreement says. Becker’s Hospital Review reports the exposed data included names, addresses, birth dates, medical and health insurance information, and Social Security numbers. The SafePay ransomware group claimed it stole 8.5 terabytes.
Conduent does not admit fault. The SEC filing says the settlement is not an admission of liability, and the company says it carries cyber insurance and does not expect a material financial hit. Infosecurity Magazine adds that Conduent also agreed to tighten its data security practices. In exchange, the settlement would release Conduent, its affected clients and those clients’ customers from claims over the breach, if the court gives final approval.
What to do while the court decides
Anyone with a Conduent breach letter should keep it, along with the date it arrived. Notice emails may be slow: the agreement says Conduent does not hold most members’ email addresses, so the administrator will look for them through the company’s clients and other methods. Mailed or media notice may reach some people first.
Anyone who has already seen fraud tied to the breach should start keeping receipts, bank notices and a dated log now, since only documented losses can be reimbursed. Fraud can also be reported for free at the Federal Trade Commission’s IdentityTheft.gov, which sets out a recovery plan.
When will the window open?
The next step is the judge’s ruling on preliminary approval. If it is granted, the court appoints the administrator, approves the notice and sets the clock running. Final approval comes later, and payments follow only after that. For now, the filing says only that the deal “remains subject to Court approval.” Those who got a letter are waiting on a court date, not a Conduent announcement.
Waiting on the Conduent claim form?
A settlement with no claim window yet is easy to lose track of. A notice arrives months later, the deadline is a few weeks out, and the letter from the breach is already in a drawer.
The Settlement & Refund Recovery System includes the four-date rule for reading a settlement notice, so the claim, opt-out and objection dates are read correctly the first time. It also includes a claim log and payment tracker, plus a 5-tab Excel tracker pre-filled with all 51 state unclaimed-property offices.
Get the settlement notice date checklist and claim log tracker →
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This article was produced with AI assistance and edited for accuracy against the sources linked above.
Warren Cohen is a finance writer based in Phoenix, Arizona, covering personal finance topics including credit, banking, and beginner investing. He earned his degree in business administration from Arizona State University and began his career working in consumer finance, where he gained direct experience with lending and credit systems. He now writes for personal finance websites and fintech platforms, focusing on clear, practical content that helps readers make informed financial decisions.
