A full refund on Cupcakes and Cashmere three-light floor lamps sold at HomeGoods comes with a condition: the buyer has to cut the cord and photograph the destroyed lamp before Designs Direct pays anything. The Kentucky-based importer will then issue the refund within 15 days, according to the U.S. Consumer Product Safety Commission recall notice posted October 1, 2026. The lamps sold for between $79 and $89.
The 15 days begin when the photo is received, not when the recall posted
The wording in the CPSC notice ties the payment window to a specific event. Designs Direct “will issue a full refund to consumers within 15 days of receipt of the photo proof of destruction,” the commission states. The clock therefore starts at the company’s end, on the day the photograph arrives, and not on the October 1 recall date or the day a lamp is unplugged.
That sequencing matters for anyone tracking a payment. A photo sent on a Monday and one sent three weeks later produce two different payment deadlines, and the notice sets no fixed cutoff for sending the photo in the first place. The only date the page gives for the refund is the one measured from receipt.
The steps run in a fixed order. Consumers are told to stop using the lamp immediately, turn it off and unplug it. They are then asked to cut the cord and provide a photograph of the destroyed lamp. Only after that photo is in the company’s hands does the 15-day refund period begin.
A refund that depends on destroying the product
Most recall remedies ask for a return, a repair kit or a proof of purchase. This one asks for proof of destruction. The remedy language quoted by the CPSC describes cutting the cord and photographing the lamp, with no return of the lamp itself mentioned.
The price band is also worth reading carefully. The CPSC lists the lamps at $79 to $89, a range across the two models rather than a single refund figure. The notice does not state a dollar amount for the refund itself, only that it will be a full refund, so the sum paid corresponds to what the buyer originally spent within that range.
Designs Direct has set up three routes for questions and for submitting the photo: a toll-free line at 888-425-9692, open 9 a.m. to 5 p.m. ET Monday through Friday, an email address at recall@designsdirectllc.com, and a recall page on the company website at designsdirectllc.com/recalls.
About 4,200 lamps sold across 14 months
The recall covers roughly 4,200 units, per the CPSC. They were sold at HomeGoods stores from June 2025 through July 2026, a stretch of about 14 months. The commission names two models, 7927-OZ and 7927-OZ1, both 63 inches tall with three 6-inch glass globe shades.
Model 7927-OZ has a gold finish with multicolored shades and appears under HomeGoods style numbers 190734 and 211918. Model 7927-OZ1 has a gold finish with cream shades and carries HomeGoods style numbers 192249, 208605 and 213058. Those style numbers are what a buyer would match against a lamp or a store receipt, since the CPSC lists them alongside the model numbers.
The importer is Designs Direct LLC of Covington, Kentucky, and the notice lists Cambodia as the country of manufacture. Averaged over those 14 months, the roughly 4,200 units work out to about 300 lamps a month across the HomeGoods chain, a simple division of the CPSC’s two published figures.
Eleven incident reports sit behind the cord-and-photo rule
The refund structure follows from what CPSC says went wrong. The commission reports that the lamp cord or internal wiring can smoke, melt, spark, overheat or ignite. Designs Direct has received 11 reports of incidents, including two involving shock and burn injuries, according to the notice.
The CPSC identifies the recall as number 27-007 and records the recall date as October 1, 2026. Consumers are told to stop using the lamp immediately, and the refund is described as the remedy for that step, paid once the proof of destruction is in.
The sales window closed in July 2026, and the recall followed on October 1, so the last lamps left HomeGoods shelves within roughly three months of the announcement. A lamp bought at the start of that window, in June 2025, had been in a home for about 16 months by the recall date. The CPSC notice sets no purchase-date cutoff inside the June 2025 to July 2026 window, so the same cord-and-photo condition applies to a lamp from either end of it.
The $79 to $89 range spans a $10 gap between lowest and highest price. The notice does not say which model sold at which price, so the amount any one buyer receives depends on what that buyer paid, which the CPSC describes only as a full refund.
Everything above, from the 15-day window to the model list and the contact details, is drawn from the commission’s published notice, which remains the controlling document for the terms of the refund.
Keeping refund dates, checks and state unclaimed-property searches in one log
People who chase refunds, settlement payments, expired checks and unclaimed property often juggle a dozen dates across email, paper notices and state websites. Missing one step, or losing track of when a payment was due, is usually what turns a small amount owed into one that never arrives.
The Settlement & Refund Recovery System is a 36-page guide with a claim log and payment tracker and a 5-tab Excel tracker pre-filled with all 51 state unclaimed-property offices.
Open the claim log to record the Designs Direct lamp photo date and payment window →
This article was produced with AI assistance and checked against the CPSC recall notice cited above.
Warren Cohen is a finance writer based in Phoenix, Arizona, covering personal finance topics including credit, banking, and beginner investing. He earned his degree in business administration from Arizona State University and began his career working in consumer finance, where he gained direct experience with lending and credit systems. He now writes for personal finance websites and fintech platforms, focusing on clear, practical content that helps readers make informed financial decisions.
