A federal data-breach case against the mortgage lender On Q Financial has reached a proposed settlement that will pay eligible customers up to $5,000 apiece, and the deadline to file a claim is October 28. The case covers a breach the company disclosed occurred on or around February 20, 2024, when unauthorized access exposed customers’ names and Social Security numbers. Because the claim period closes weeks before the court holds its final hearing on the deal, anyone who waits to see the settlement fully approved before filing risks missing the window entirely.
The Breach Behind the Settlement
The case, Feathers et al. v. On Q Financial, LLC, is pending in Maricopa County Superior Court in Arizona, where On Q Financial, a mortgage lender, is based. The class covers everyone whose private information may have been compromised in the data-security incident, and the company will pay $1,250,000 into a settlement fund to resolve the case without admitting wrongdoing.
Court documents cited by legal-news outlet ClassAction.org put the number of affected people at 211,650, and describe the same underlying breach: an incident that exposed client names and Social Security numbers at the Arizona-based mortgage company. Names paired with Social Security numbers are among the most useful pieces of information for opening a fraudulent account in someone else’s name, which is part of why this kind of breach settlement includes identity-theft monitoring on top of a cash payment rather than a cash payment alone.
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What a Claim Form Can Actually Pay
According to the official settlement website, run by court-approved administrator Kroll Settlement Administration, a class member has two ways to file. The larger option, a documented-loss payment of up to $5,000, requires proof such as receipts or bank statements covering costs tied to the breach — credit monitoring purchased between February 20, 2024, and October 28, 2026, identity-theft losses, or related phone and internet charges. ClassAction.org’s reporting on the case notes a simpler alternative: any class member can instead take an estimated $50 cash payment with no proof required, and every class member can also elect a year of credit monitoring regardless of which cash option is chosen.
Both payment amounts can move up or down depending on how many valid claims come in, since the settlement fund is fixed and split on a pro-rata basis rather than paying every claim in full regardless of volume. A class member who wants the larger documented-loss payment needs to keep receipts or statements on hand before filing, since the claim form itself is where that proof gets submitted, not something the administrator gathers independently.
Why the Payout Timeline Still Isn’t Set
The claim deadline is real and it is close, but the settlement itself is not yet final. The court granted preliminary approval on June 23, 2026, and the deadline to opt out of the settlement or object to its terms falls on September 28, 2026 — a month before the claim deadline. The final approval hearing isn’t scheduled until November 16, 2026, which means anyone who submits a claim by October 28 is filing into a settlement a judge has not yet signed off on. That sequencing is standard for a class-action settlement, and it means compensation isn’t likely to move until after final approval and any appeals are resolved, even though the claim window itself doesn’t wait for that step.
The settlement’s official site states plainly that it is the only authorized website for the case, a warning worth taking seriously given how often real settlement news gets copied onto lookalike domains promising a faster or bigger payout. Consumers with questions about their own claim can call the case’s dedicated line, (833) 930-0180, or mail a paper claim form directly to the court-approved administrator rather than trusting whichever site happens to surface first in a search result.
The On Q settlement is one of several active data-breach cases moving through claims periods at the same time this fall, each with its own deadline, its own proof requirements and its own administrator to verify against. That pattern — a breach disclosed months or years earlier, followed by a settlement that opens and closes a claim window on its own separate timeline — repeats often enough that keeping track of which window is still open has become its own small task.
A breach claim with a closing window
Filing this claim means finding the right portal, deciding between a no-proof payment and a documented-loss claim that needs receipts, and doing it all before October 28 — the same sequence that comes with nearly every other settlement moving through the courts right now, each on its own separate deadline.
The Settlement & Refund Recovery System is a step-by-step filing guide with a claims submission log for keeping track of which form, deadline and payout has already been filed.
Log this deadline alongside every other open settlement in The Settlement & Refund Recovery System.
This article was researched and drafted with the assistance of AI and reviewed by an editor.
Warren Cohen is a finance writer based in Phoenix, Arizona, covering personal finance topics including credit, banking, and beginner investing. He earned his degree in business administration from Arizona State University and began his career working in consumer finance, where he gained direct experience with lending and credit systems. He now writes for personal finance websites and fintech platforms, focusing on clear, practical content that helps readers make informed financial decisions.
