The only way to reach Kikea Store about its recalled nursing pillows is an email address. Kikea, the Amazon seller behind about 19,596 X-VESOLJE nursing pillows, is offering full refunds after the Consumer Product Safety Commission said the pillows fail the mandatory safety standards for the product and can block an infant’s breathing. The agency announced the recall Nov. 5 as recall 27-071, and no injuries have been reported.
Is the pillow on the sofa an X-VESOLJE?
The recalled product is model NP001, a C-shaped nursing pillow. It came in three looks: white with a leaves pattern, dark brown with a multicolored feather pattern, and dark brown with a multicolored puzzle-piece pattern. The CPSC says the pillows carry no markings or labels, so the pattern and the Amazon order history are the clues.
Kikea Store, the trade name of Shenzhen Yiyi Jiajia Trading Co., Ltd. of China, sold the pillows only on Amazon.com, from April 2025 through June 2026, for $24 to $34. Anyone who bought a C-shaped pillow in one of those patterns for a grandchild or for a new parent should look through the account’s past orders for the seller’s name.
The sales window runs about 15 months, April 2025 through June 2026, which works out to an average of roughly 1,300 pillows a month, simple division of the CPSC’s unit count. The recall title itself says the pillows violate mandatory standards, which is a different finding from a defect that shows up after use. The CPSC says the product does not meet the federal rules for nursing pillows. For a buyer, that means the refund is offered on a product that should not have been sold in this form, and the notice puts no cost on the buyer for returning it. Anyone unsure should compare the pillow’s shape and pattern with the three descriptions above before emailing.
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Why does a pillow with no reported injuries get recalled?
The CPSC’s finding is that the pillows violate the mandatory standards for nursing pillows, and that they can obstruct an infant’s breathing, creating a risk of serious injury or death from suffocation. The recall notice does not name a specific section of the rule.
The standard exists because of deaths. In a September 2024 news release announcing the rule, the CPSC said it was aware of 154 infant deaths and 64 injuries tied to nursing pillows from 2010 to 2022. Most involved infants under 3 months old, and most of the deaths involved the pillow being used on or in a sleep product. A pillow that fails the standard is treated as a hazard whether or not anyone has been hurt yet.
The rule is aimed at four hazards, according to the same release:
- an infant suffocating when the pillow molds to the face and blocks the airway;
- an infant becoming trapped because the pillow limits head movement;
- suffocation and falls caused by built-in restraints that suggest a baby can be left alone in the product;
- suffocation, entrapment or falls when a baby is left unattended in the product.
CPSC Chair Alex Hoehn-Saric said in the release that “nursing pillows can be very useful for parents and caregivers while feeding babies.” The standard covers products that hold an infant close to a caregiver during breast or bottle feeding. Maternity pillows are excluded.
What does it take to collect a $24-to-$34 refund?
The refund is full, which means the buyer gets back whatever the pillow cost, somewhere between $24 and $34. Across all 19,596 pillows the listed prices work out to roughly $470,000 to $666,000, simple arithmetic on the CPSC’s price range.
The steps are specific. Buyers stop using the pillow immediately and contact Kikea Store. After the company confirms the pillow is the recalled one, buyers cut it in half and send a photo of the destroyed pillow to the email address in the notice. Only then should the pillow be thrown away. The notice does not list a separate proof-of-purchase requirement.
The email address in the CPSC notice is zsally929@gmail.com. The notice gives no phone number or website for the company. The CPSC says the refund is for the full amount, so the buyer’s out-of-pocket cost for the recall is a few minutes with a pair of scissors and a phone camera.
How can a buyer reach a seller that only lists an email?
The CPSC’s general consumer hotline, 800-638-2772, can confirm that the recall is real, and the recall page itself carries the official wording of the remedy. A buyer who cut the pillow in half before confirming it with the company would lose the evidence the firm asks for, so the order matters: confirm first, destroy second.
Amazon’s order history shows the date, seller and amount paid, which is useful if the company asks for details. Anyone who gave a pillow away as a gift should pass the recall details to the person using it. Infants under 3 months are the group the CPSC says is most affected by nursing pillow deaths.
What else in the household budget is worth asking about after a $24 refund?
A $24-to-$34 refund is small money, and it arrives only after the buyer cuts the pillow, photographs it and waits on an email reply. The savings that older customers can ask for are often larger and recur every month.
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This article was produced with AI assistance and edited for accuracy against the sources linked above.
Warren Cohen is a finance writer based in Phoenix, Arizona, covering personal finance topics including credit, banking, and beginner investing. He earned his degree in business administration from Arizona State University and began his career working in consumer finance, where he gained direct experience with lending and credit systems. He now writes for personal finance websites and fintech platforms, focusing on clear, practical content that helps readers make informed financial decisions.
